JAC Recruitment
Job title:
Customer Service (Japanese Speaking)
Company
JAC Recruitment
Job description
Japanese letting agency is seeking for a customer service staff with excellent communication skills.【Company Information】
Customer Service (Japanese Speaking)【Salary】
Annual £25,000 ~£28,000【Contract】
Permanent【Working Hour】
Mon-Fri 09：00－17：00
*weekend works might be required occasionally during high season with days in lieu provided.【Location】North London【Job Description】
- Act as the primary point of contact for Japanese tenants throughout the duration of their tenancy.
- Address and resolve any issues or concerns raised by clients, coordinating with both the Property Management Team and the Lettings Team.
- Foster effective communication between the various teams, collaborating with Property Management and Lettings Teams to ensure prompt problem resolution.
- Directly liaise with contractors when necessary to facilitate timely and efficient resolution of tenant issues.
- Take proactive measures to enhance customer satisfaction through targeted activities and initiatives.
- Maintain accurate and up-to-date records using the in-house system, including tenant communication logs, works orders, and invoices.
- Conduct occasional property visits as needed (e.g., moving in, moving out, inspections during the term), providing comprehensive reports to management.
- Organize and coordinate various tenant engagement events, such as tea parties for new arrivals, networking events, etc.
- Undertake any other duties as assigned by management, contributing to the overall efficiency and success of the team.
- Other duties as assigned.
【Requirements】
- Excellent communication skills, both verbal and written.
- Demonstrates a professional manner and adheres to a strong ethical code.
- Exhibits a flexible, hardworking, and proactive approach to tasks and responsibilities.
- Business-level proficiency in Japanese as well as in English, both speaking and writing.
- A good IT literacy and the knowledge of Microsoft (Excel, Word, Outlook, etc.)
Desired:
Property business experience beneficial【Language】
Native level of Japanese, Business level of English【VISA】
Right to work without any restriction【Other】
Holiday cannot be taken during busy season (usually March-April).#LI-JACUK
#citylondon
Expected salary
£26000 – 28000 per year
Location
London
Job date
Fri, 19 Jul 2024 00:05:44 GMT
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