Customer Service Manager

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Customer Service Manager

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Located in Ottawa, ON

Salary: $50,000 – $60,000

Our specialty food products supplier client is looking for a dynamic Customer Service Manager to elevate their customer experience. We’re seeking a motivated, organized, and customer-focused professional to lead service initiatives, drive excellence, and foster strong relationships with clients and stakeholders.

As a Customer Service Manager, you will play a vital role in delivering exceptional service standards, driving sales growth, and fostering strong relationships with our retail partners and in-field sales team. You will oversee service-related initiatives across two major communities, collaborate closely with our in-field sales team, and develop strategies to optimize sales, improve customer satisfaction, and enhance our overall service offering. If you’re a customer-centric, results-driven leader looking for a new challenge, we want to hear from you!

Required skills and qualifications:

Proven experience collaborating with sales teams and driving B2B sales growth
Experience with CRM software and ERP systems
Exceptional project management skills, with the ability to prioritize and execute multiple projects simultaneously
Customer-centric approach, with a strong focus on delivering exceptional customer service
Highly organized, analytical, and detail-oriented, with excellent problem-solving skills
High emotional intelligence, with the ability to build strong relationships with customers, sales teams, and stakeholders
Tech-savvy, with proficiency in using various software and tools to drive sales growth and customer engagement

Duties may include, but are not limited to:

Identify and resolve service issues in a timely and effective manner
Provide exceptional customer service and support to customers and sales teams
Manage inbound phone calls, customer service resolution escalation, and order processing
Lead customer service and sales-based projects to drive customer interaction objectives
Communicate sales policies, procedures, and product updates to sales teams and customers
Provide sales tool support and troubleshooting to sales reps
Conduct market research and analysis to identify trends and opportunities
Ensure customers are aware of ongoing promotions and opportunities
Support major marketing and sales initiatives and execute strategies as requested
Supervise a team of 4 full-time employees, providing guidance, coaching, and development opportunities to ensure team success and growth

Salary: $50,000 to $60,000 per year, depending on experience

Schedule: Monday to Friday – 8:00am to 4:00pm

Perks and benefits:

Health and dental benefits
RRSP Match
Long term disability and Life Insurance
Paid sick leave
Free products and discounts
Ongoing professional development opportunities
Company has been growing year over year

If you are interested and believe you meet the specified qualifications, please reply to this ad with your Resume. Must be able to provide 2 employment references in order to be considered for the position.

We thank all applicants for their interest in Express Employment Professionals; however, only those candidates selected for interviews will be contacted.

Express Employment Professionals is an Equal Opportunity Employer.

Express Office: Ottawa

2733 Lancaster Road

Suite 110

Ottawa, ON K1B 0A9

Email us

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