Customer Service Manager, ASC Canada

As a Customer Service Manager of ASC-Toronto, you will manage the staffing and development of a team of 3-4 Customer Service Representatives while handling the daily operations of the department within PPG’s Aerospace Division. You will need to work in a highly collaborative environment communicating our customers changing priorities to our operations team while tracking the sites performance to Key Performance Indicators. You will report directly to the site’s Business Director. You will be based onsite in our Mississauga, Ontario facility.

Key Responsibilities

• You will support participation and planning in facility wellness & engagement events and awards ceremonies as a member of the On-site Leadership Team.
• Have direct contact with B-to-B customers regarding product deliveries, invoicing, customer complaints, credit/debit and review of T’s&C’s.
• Collaborate with an outside sales team to build customer relationships and brand credibility.
• Communicate with manufacturing plants and other facilities within the Aerospace business to facilitate orders and resolve concerns
• Oversee a training program for new employees and ensure procedures are updated, establish employee goals aligned with corporate goals, provide ongoing performance feedback, and rollout and enforce new procedures to the inside sales team.
• Lead practical problem-solving exercises to streamline processes and improve customer experience.
• Develop an understanding of all PPG Industries, Aerospace products and applications, provide solutions for customers based on product knowledge based on customer needs, and review customer complaints and coordinate with other teams to identify a solution.

Qualifications

• Bachelor’s Degree with 5+ years of inside or outside sales experience.
• Experience in a supervisory role
• Prior experience in transportation logistics
• Experience with continuous improvement methodologies (e.g., practical problem solving)
• Experience working for a manufacturing company and plant environment
• Proficient in TMS systems, ERP, and CRM systems
• French language would be an asset.

Benefits: savings/pension plans, PTO, and more! #LI-Onsite

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

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