Customer Service Rep 1 – Bilingual (Inbound Call Center)

About this Position

We are looking for a Bilingual Customer Service Representative to join our Communications Department.

Responsibilities and Qualifications

RESPONSIBILITIES:

• Handle incoming client/agent calls regarding life insurance
• Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
• Process client/agent requests/policy administration
• Ensure quality service is being provided which includes following the call path and monthly monitoring
• Adhere to complaint handling and privacy procedures
• Remain current on the ongoing changes made to all policies and procedures
• Miscellaneous duties as assigned

QUALIFICATIONS:

• Post-secondary education or equivalent knowledge and skills acquired through related work experience
• Excellent verbal and written communication skills in English and French
• Self starter, quick learner, able to adapt well to constant industry changes
• Minimum 1 year comparable customer service experience
• Thrives in a fast-paced communications environment
• Sound decision making and organizational skills
• Basic computer skills

BENEFITS:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Hybrid
• Opportunities for professional development and advancement

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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