Tal.AI
Job title:
Customer Service Representative
Company
Tal.AI
Job description
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Are you ready to take your career to the next level? If so, we have an exciting opportunity for you! We are seeking a dedicated Customer Services Representative to join our dynamic team in Shipley, West Yorkshire.
As a Customer Service Representative, you will handle and respond to all customer and client inquiries promptly via phone, email, webchat, and social media, ensuring a professional and efficient approach while prioritising first-time resolution. You will escalate and log complaints in accordance with our policies and timelines. Taking ownership of queries and tasks, you will see them through from start to finish, keeping stakeholders and internal teams informed along the way. You will identify customer needs and guide them to specific digital self-serve channels, promoting new features to enhance their experience. Managing workstreams effectively, you will aim to exceed KPIs, ensuring tasks are completed accurately and on time. In a flexible environment where priorities can change frequently, you will adapt, and complete additional operational support activities as required. Additionally, you will provide feedback on our services and systems to enhance the overall customer experience and mitigate any risks.
Customer Services Representative Requirements:
- Excellent communication skills. The ability to liaise with both Customers, clients and Engineers via the telephone and email in a highly organised and professional manner.
- Proficient in navigating Social Media Platforms
- Real Team Player – we adopt a collaborative approach
- Proficient in Microsoft Office
- Minimum 2 years’ experience in Customer Service
- Educated to GCSE ‘O’ level standard or NVQ level 2 or 3 in customer service or administration
Meet the Organisation: Who We Are and What We Do
Switch2 Energy is the UK’s most experienced and capable provider of end-to-end solutions for heat networks.
Heat networks are a key part of the government’s net zero carbon targets as they distribute heat or cooling from a central source to multiple customers. Heat networks can use renewable energy sources and although currently they supply heat to only 2% of homes and businesses, by 2050 this is planned to be 20%.
We provide smart and sustainable heat network solutions to local authorities, housing associations, managing agents and private developers for residential developments. We work to optimise energy efficiency, manage the delivery of renewable energy, retrofit underperforming schemes to ensure future decarbonisation, all while striving to minimise costs for residents who live there.
We are passionate about helping our customers and communities live sustainable lives, now and in the future. We are trusted experts in the design, build, and operation of heat and energy networks. We research, develop, build, and implement technology-based solutions. Find out more about us and our valuable work on our website and our You Tube page.
Ready to take your customer service skills to the next level? If you’re confident you’ve got what it takes to excel in the role of Customer Services Representative, don’t wait any longer— apply now!
Expected salary
Location
Shipley, West Yorkshire
Job date
Thu, 07 Mar 2024 23:38:04 GMT
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