Customer Service Representative

Job Description

Arconic is currently in search of a Customer Service Representative to join our Marketing and Sales team in Lethbridge, AB. 

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do. 

Responsibilities

Primary Responsibilities 

• Answer customer phone calls/emails/fax requests.
• Process customer orders and change requests.
• Investigate customer problems (e.g. damaged material, missing material, over-invoiced, etc.)
• Provide Lead-time information, and order status to customers.
• Consolidate customer shipments upon request.
• Monitor orders transferred to other facilities, on-hold orders, and TENT orders (booking orders).
• Process credit orders/feedbacks and file RELEASED orders.
• Inform customers of back-orders/late shipments.
• Attend morning Level 1 CSC Meeting, and provide relevant Customer Service data.
• Provide product information (pricebook info, installation instructions, etc.) and paint samples/matches to customers.
• File core customer service documents such as purchase orders, emails, etc.
• Understand market needs (customer needs, competitive information).
• Act as a liaison between the Customer and Kawneer.
• Interact with: customers, sales representatives, order processing team members, and manufacturing personnel.
• Other duties as needed.

Qualifications

Basic Qualifications 

• A strong professional image, ethical standards, integrity, objectivity, confidence, and dedication to internal and external customers.
• Strong interpersonal and leadership skills.
• Develops and maintains positive working relationships.
• Self-motivated, people-oriented, service-oriented, and possesses the ability to work with customers to formulate successful job pursuits.

Preferred Qualifications 

• College degree or Architectural Engineering Technology diploma preferred.
• Construction industry background or aluminum product knowledge and working knowledge of architectural plans and specifications.
• Prior experience in construction field project management and technical engineering preferred.
• Strong computer skills (Excel, Word, and Outlook plus JD Edwards software preferred).
• Action oriented with a proactive approach to problem solving.
• Strong math and technical background.

Job Info

• Job Identification 111788
• Job Category Marketing and Sales
• Posting Date 04/23/2024, 01:21 PM
• Degree Level Two Years College
• Job Schedule Full time
• Locations 4000 18th Avenue North, Lethbridge, AB, T1H 5S8, CA

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