Customer Service Representative

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Kaschls’ Culligan delivers our 5 gallon and 3 gallon bottled water as well as other products such as ice, salt and coffee etc… to our new and existing clients in our region. Kaschls’ Culligan Delivery Drivers work as partners with our Customer Service Representative to determine the best water solutions for our customers needs and helps the CSR to schedule the customers into preplanned routes for the highest efficiency. Our Customer Service Representative is the face of the company, they run the store and answer the phone so they must establish and maintain a professional relationship with all parties involved in day to day operations. Our Customer Service Representative is the person in charge of all water deliveries and Delivery Drivers.

The Customer Service Representative on our team meets the following qualifications:

• Ability to work with minimal supervision.
• Must be able to lift/carry 50+ lbs.
• Criminal record check by RCMP.
• Reading and writing text.
• Good numeracy skills.
• Polite and courteous.
• Oral and written communication.
• Work well with others.
• Problem solving.
• Good decision-making skills.
• Critical thinking.
• Reliable and hardworking.
• Job task planning and organizing.

Responsibilities may include but are not limited to the following:

• Keeping Delivery Drivers accountable.
• Answering phones and forwarding calls as required.
• Front end sales.
• Schedule, track, and file vehicle maintenance records.
• Shipping and receiving.
• Closing driver transactions.
• Open and close the store.
• Closing out the day with cash out procedures.
• Ensure all store shelves are stocked.
• Receive PO’s in WT
• Samsara tracking.
• Customer service.
• Office duties.
• Maintain POs.
• Clean, maintain and collect money from coin-op
• Manage and maintain cleaning common areas (kitchen, office bathroom, store) daily ex: sweep and mop.
• Clean and maintain retail area ex: dusting at least 3 times per week
• Garbages in store and offices and office bathroom.
• Coffee order picking.
• Book and maintain routing for new customers.
• Enter packing slips.
• Answer customer emails, text and phone calls.
• Carry out customer jugs, salt and other products.
• Coordinate call in deliveries throughout the day.
• Providing customers with electronic or handwritten invoices.
• Collecting payments from customers.
• Establishing and maintaining positive working relationships with customers.
• Maintain seasonal décor in store.
• Entering invoices as needed.
• Assuring all deliveries have been assigned to drivers and are completed.
• Coordinate with all drivers every morning to assure everyone is aware of the plan for the day.
• Call any missed or rescheduled customers to inform them of changes of route day, delivery status etc.
• Maintaining all truck records including maintenance, driving records, IFTA reports, insurance, logbooks, inspections, and service requirements.
• Maintain truck binders.
• Maintain Watertight entries, payments, customer info, customer inquiries along with AR and AP.
• Performing all assigned duties in a safety conscious and productive manner.
• Follow Company Policies.

Compensation: $17.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

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