Customer Service Representative

The Customer Service Representative provides excellent customer service to customers by placing orders, answering questions and resolving concerns. CSR will also work as a team player with the Sales Team and rest of Customer Service Team in Canada.

ESSENTIAL JOB RESULTS

• Manage Key Accounts, mini key accounts and Independent accounts, by providing exceptional customer service and accurately processing orders;
• Track customer orders/shipments and follow-up when necessary;
• Assist customers by answering queries, problem solving and providing detailed information;
• Run weekly and monthly reports to maintain a clean order bank
• Help create customer skus in the system as well as enter booking orders;
• Prepare manual credit/invoices with appropriate supporting documentation;
• Check availability of product;
• Answer consumer requests through infocanada emails;
• Check and respond to customer requests through orderdesk emails;
• Process cancellations as needed;
• Provide support to sales team as needed;
• Process Return Authorizations.
• Any other duties that arise from time to time.

ADDITIONAL RESPONSIBILITIES

Other duties as assigned.

JOB REQUIREMENTS

• Excellent communication and interpersonal skills;
• Positive, service-oriented attitude with a commitment in offering superior service;
• Detail oriented and organized;
• Demonstrated ability to work in a team environment.

EDUCATION AND EXPERIENCE

• University degree or College Diploma in a related field;
• 2-4 years customer service experience in an office environment;
• Intermediate knowledge of Microsoft applications.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use of hands, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.

Salary Range: $45,000-$50,000

About Skechers

Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity

Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.

Reasonable Accommodation

I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.

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