Customer Service Representative

Company Description

Who We Are

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America’s leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation’s residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company

• You will be Part of a Winning Team
• You Can Capitalize on Your Opportunities and Make an Impact
• You Will Be Well Rewarded for Your Contributions to our Success
• You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
• Competitive vacation time and flexibility in work schedules and location consistent with your role
• Resources and support to help you manage your personal wellness

What the Company Expects of our Team

• Bring yourself fully to work each day
• Playing your role on the team so together we Win as One
• Welcoming and Driving Change to support our continued evolution
• Help drive the success of our Canadian Business through living our universal core values
• Making an Impact to ensure our continued success

Job Description

Ply Gem Canada is seeking a highly motivated Customer Service Representative to join our customer service. Reporting to the Team Lead Customer Service the Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers.

RESPONSIBILITIES

• Communicate with customers through email, phone and in person responding to queries in a professional manner, asking the necessary questions required to ensure the correct product and or issue has been identified.
• Enter all the data into the system ensuring complete and accurate information clearly documenting all service issues on the service order pertaining to the service work that is to be done
• Represent the warranties and charging policies of Ply Gem Canada for the service being requested, clearly communicating any charges, and those payments due upon the arrival of our Field Technician’s arrival.
• Enter credits and returns.
• Process payments for orders.
• Have an excellent level of knowledge of product specifications and
• Able to work alone for extended periods of time but also able to work close with other employees
• have the ability to think clearly and quickly and make decisions based upon your knowledge
• Updating builders / customers portfolio when needed.
• Other duties as required

This position is fully on-site.

Qualifications

EDUCATION

• Completion of Grade12 or GED
• Typing skills of at least 40 WPM
• Attention to detail
• Fluent in English both written and oral

EXPERIENCE

• 1-2 years prior experience as a customer service representative / similar role

SKILLS AND ATTRIBUTES

• Effective verbal and written communication skills.
• Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, and Outlook)
• Attention to detail in all areas of work.
• Good organizational, time management and prioritization skills.
• Strong work ethic and positive team attitude.

Additional Information

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match
• Vision care

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