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Customer Service Representative – 0000AXBQ
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a Customer Service Representative to be part of our PoliceLink Command. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.
Full time role works 8 x shifts per fortnight and Part time role works 7 x 5hr shifts per fortnight
This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.
In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.
Successful candidates must:
For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), click here to view the role description.
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
Would you like an opportunity to serve your Community and make a difference? Apply now to be a Customer Service Representative at PoliceLink
How to Apply
Applications can only be submitted electronically via the I Work for NSW website.
To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.
Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) – you can bring these if called for interview.
If you require any further information about this opportunity, please contact Charmaine Harrison (02) 4352 0007
You must also address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document.
Target Question 1:
Provide an example of a time you anticipated a customer’s needs and were able to impact their satisfaction. How did you do it? What was the result?
Target Question 2:
How do you identify and manage competing priorities? Please provide an example of a time you have utilised these skills.
Your application must stand on its own merits, Candidates who provide adequate evidence of required capabilities in their answers to the target questions will be contacted and receive online assessments to complete. From this, candidates will be shortlisted to attend an assessment centre for further technical skill assessment. Those that meet required benchmarks will be called to panel interview.
Prior to commencement, the preferred candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity
The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.
If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity team by email at PCC-INCLUSION@police.nsw.gov.au.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For more information on applying for roles with the NSW Police Force click here
Thank you for your interest in this role. We look forward to receiving your application.
Regional NSW-Bathurst & Central West NSW
Flexibility available
10
Total Remuneration Package: Base Salary ranges from $73,522 to $79,931 plus employer’s contribution to superannuation of 11.5% and annual leave loading.
Contact Charmaine Harrison – (02) 4352 0007
04-May-2025, 1:59:00 PM
Call centre services
NSW Police Force
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