Customer Service Representative

Job title:

Customer Service Representative

Company

Sherwin-Williams

Job description

Job Description:Are you looking for a new opportunity for 2025?As our Customer Service Representative at our Facility in Rathcoole you will be responsible for the customer interaction and administration onsite. This involves processing orders for raw materials, checking stock, ensuring enough stock, processing invoices and answering sales and customer service queries from customers over the phone, email and in person.This position is ideal for someone with some customer service and secretarial experience and knowledge of order processing systems. We offer attractive salaries, pension contributions, career development, job satisfaction, and to work within a great team on a great site. We are 20 minutes outside of Dublin / 40 minutes from Kildare.Responsibilities:

• Handle customer enquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Checks stocks for supply of the orders.
• Input the order into Navision; create new articles and quantity price reference.
• Control information of the order, including delivery and invoice address, delivery date and time.
• Daily production and delivery planning.
• Keep informed of any delay or failure to comply with the order requirements and inform customers accordingly.
• Manage the delivery notes and CMR; contact the carriers.
• Manage the request credit note and follow up of claims.
• Manage filing of all customer service paperwork such as orders, production & development documents.
• Keep the customers’ file up to date, including addresses (orders, invoicing, delivery), conditions of regulation, contacts, history of the ordered products, and special requests.
• Create and maintain files rates, terms of discounts, rebates and discounts on approval of Sales Manager or Operations Manager.
• Sending technical documentation, safety data, catalogues and charts to customers.
• Creating or changing new accounts/new conditions.

Qualifications:

• Previous Customer Service experience / Secretary experience
• Excellent customer service ethos
• Strong organization skills
• Able to work to deadlines and with autonomy
• Excellent interpersonal skills
• Ability to multi-task

Our offer…

• Work life balance
• Competitive compensation programme
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

#LI-JR1About Us:Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!Eligibility to WorkYou will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.Equal Opportunity EmployerAn equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Expected salary

Location

Ireland

Job date

Wed, 13 Nov 2024 08:41:57 GMT

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