Thermo Fisher Scientific
Job title:
Customer Service Representative II (LSG) – EMEA
Company
Thermo Fisher Scientific
Job description
Job DescriptionWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Job Title: Customer Care RepresentativeJob Location: BangaloreReporting to Suma LAbout Company:Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.About Team: South Asia Customer Care Team that plays vital role in managing Quote to Cash transactions, supports Customers in the region.Role & ResponsibilitiesPurpose: Provide Customer Service, handle Order management, provide order status and handle complaints from Customers.Candidate Requirement:Education & Experience levels:
- Graduate with 6-7 years’ experience in core customer service function
Nature of experience:Order Management, Experience in core Customer Service.Proven Customer Service/Customer Care experience.Track record of over-achieving quota.Strong phone contact handling skills, Good Email writing skills and active listening.Familiar with CRM systems and practices.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication skills.Ability to multi-task, prioritize and manage time effectively.Working knowledge in customs bonded warehouse would be additional advantageKnowledge Required:Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash.Skills:Order Management, Customer Service, Issue resolution, Customer retention, Listening Skills, Phone Skills, Email Etiquettes, Resolving Conflict, Multitask, Positive Attitude, Attention to Detail, People Oriented, Analysis, Problem Solving, Adaptability, Ability to Work Under Pressure, Computer Skills.At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Apply today http://jobs.thermofisher.com .Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Expected salary
Location
Paisley
Job date
Tue, 14 May 2024 22:08:57 GMT
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