Customer Service Representative in Brampton, Canada

Bilingual Customer Service Representative

Position Snapshot

Business area: Nestlé Canada

Location:

Brampton, ON located at 9050 Airport Rd, Brampton, ON L6S 6G9;

Hybrid

A little bit about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect:

This role will provide direct professional consultative services to our key customers across a broad range of sales and service issues to optimize both sales and customer satisfaction and to ensure alignment to our business objectives.

A day in the life:

• Ensure flawless execution everyday and leverage all strategic selling tools to maximize every order

• Work in partnership with customer to understand their business and KPIs, identify opportunities and provide business solutions that meet their changing needs (order cycle optimization and Logistics Trade Term Compliance)

• Act as customer’s point person in the full order to cash process and drive the customer’s agenda in team meetings.

• Resolve problems and issues that arise in the daily processing and management of customer orders.

• Arrange pick–up and delivery of stock transfers as approved by sales.

• Conduct regular review of all aspects of the Customer Order cycle and suggest areas for improvement.

Role Requirements

• Bilingual in French and English

• Have Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).

• Have a university or college degree in a business-related discipline (such as supply chain or business administration), or equivalent combination of education and experience.

Preferred Skills

• Call Centre experience

• Be able to showcase professional and concise communication with key internal and external stakeholders

• Be able to apply perspective, pragmatism and maintain composure under pressure.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment

• Company matched pension plan

• Four weeks of Vacation and five personal days (Personal Paid Holidays)

• Flexible and hybrid work arrangements

• Excellent training and development programs as well as opportunities to grow within the company

• Access to Educational Assistance & Tuition Reimbursement

• Bonus eligibility

• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures

• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation

• Adoption benefits to remove some of the financial barriers associated with adoption

• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories

• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.