A well-known transport company is seeking to hire a Customer Service Representative to be based at their customer location in St James Gate. This is an ideal role for an administrative person who is sharp in communications and admin tasks.Duties & Responsibilities
Liaising with customers in a positive and professional manner, through all communication methods ensuring a consistent and high standard service.
Responsible for prompt query resolution for all customers – Phone / Email
Responsible for communication of any issues to various internal departments e.g., transport, operations, sales etc.
Completion of POD delivery dockets
Generation of reports and administration of fleet tracking system
Monitoring of deliveries on an ongoing basis to pre alert customers of any lateness or failures.
Provide accurate, valid, and complete information by using the right methods/instructions.
Follow up queries within agreed timelines to ensure issues are satisfactorily resolved.
General Day to Day administrative duties plus additional duties (as the role evolves)
Build sustainable relationships of trust with customers and team members through clear and effective communication
Liaison with Transport Planners and Management in relation to escalation of issues where necessary
Minimum Requirements
Previous Customer Service experience in a fast paced environment
Excellent verbal and written communication skills
A high level of accuracy and attention to detail
Strong computer skills are essential
Proven ability to deal with problems and solve them effectively and in a timely manner.
Ability to work well either individually or as part of a team
Experience working with systems such as MS Word/ Excel and SAP.
Terms:
Full-time/permanentPackage:
€Negotiable ( DOE – Up to €34,000)For a confidential discussion on this or any other current opportunity please contact Carol McGarrogleIAC-Nov24
Expected salary
Location
Southside Dublin
Job date
Thu, 14 Nov 2024 00:48:05 GMT
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