Spire Healthcare
Job title:
Customer Service/Sales Advisor
Company
Spire Healthcare
Job description
Job Description:Private Patient Sales Advisor | Manchester | Didsbury | Full time | Permanent | 37.5 hrs per week | £23,497 per annumSpire Manchester is currently looking to recruit for a Private Patient/Customer Service Sales Advisor to join our fantastic team on a permanent basis.Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.Working hours: Monday to Friday and shifts anywhere between 8 am and 6 pm. Occasional weekends will be required on a rota basis.Contract type: PermanentAs Customer Service/Private Patient Sales Advisor you will be responsible for professional handling of self-pay enquiries (capturing enquirer’s details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients.Duties and responsibilities
- Effective, professional handling of self-pay enquiries via phone calls, emails or face to face meetings with prospective self-pay customers
- Diary lead and call-back management to ensure all enquiries and post appointments follow-ups (e.g. calls, emails and face to face meetings) are completed in a proactive and timely manner
- Convert self-pay enquiries to outpatient appointments or tests or treatment in order to meet monthly conversion, self-pay revenue and admissions targets
- Maximise conversion opportunities through a high level of customer service, enquiry management, sales, leadership and mentoring skills
- Meet team and individual targets relating to conversion, revenue and appointments
Who we’re looking for
- The successful candidate must have excellent customer service skills
- Strong IT and telephone skills are required
- Healthcare experience would be an advantage
- SAP knowledge would be beneficial
- Organised and with a keen eye for detail as accuracy is a key requirement for the position
BenefitsWe offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
- Free Car Park
- Free DBS
- Free Uniform
- Private medical insurance
- Life assurance
We commit to our employee’s well-being through work life balance, on-going development, support and reward.Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.For us, it’s more than just treating patients; it’s about looking after people.Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Expected salary
£23497 per year
Location
Manchester
Job date
Fri, 13 Sep 2024 07:19:47 GMT
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