Customer Service/Sales Advisor

Job title:

Customer Service/Sales Advisor

Company

Spire Healthcare

Job description

Job Description:Private Patient Sales Advisor | Manchester | Didsbury | Full time | Permanent | 37.5 hrs per week | £23,497 per annumSpire Manchester is currently looking to recruit for a Private Patient/Customer Service Sales Advisor to join our fantastic team on a permanent basis.Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.Working hours: Monday to Friday and shifts anywhere between 8 am and 6 pm. Occasional weekends will be required on a rota basis.Contract type: PermanentAs Customer Service/Private Patient Sales Advisor you will be responsible for professional handling of self-pay enquiries (capturing enquirer’s details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients.Duties and responsibilities

• Effective, professional handling of self-pay enquiries via phone calls, emails or face to face meetings with prospective self-pay customers
• Diary lead and call-back management to ensure all enquiries and post appointments follow-ups (e.g. calls, emails and face to face meetings) are completed in a proactive and timely manner
• Convert self-pay enquiries to outpatient appointments or tests or treatment in order to meet monthly conversion, self-pay revenue and admissions targets
• Maximise conversion opportunities through a high level of customer service, enquiry management, sales, leadership and mentoring skills
• Meet team and individual targets relating to conversion, revenue and appointments

Who we’re looking for

• The successful candidate must have excellent customer service skills
• Strong IT and telephone skills are required
• Healthcare experience would be an advantage
• SAP knowledge would be beneficial
• Organised and with a keen eye for detail as accuracy is a key requirement for the position

BenefitsWe offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
• Free Car Park
• Free DBS
• Free Uniform
• Private medical insurance
• Life assurance

We commit to our employee’s well-being through work life balance, on-going development, support and reward.Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.For us, it’s more than just treating patients; it’s about looking after people.Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Expected salary

£23497 per year

Location

Manchester

Job date

Fri, 13 Sep 2024 07:19:47 GMT

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