Customer Service Specialist

Customer Service Specialist – 12 Month Term- Onsite

We have an amazing opportunity for a Customer Service Specialist to join our world class organization in Ottawa, ON!

You will serve a global customer base in conjunction with the Program Management team and is the primary interface to designated customers and all internal stakeholders to provide the best customer experience possible.

Location: Ottawa, ON- Onsite Position

Your Challange:

• Primary focus will be on the management of customer deliverables, and timely, accurate provision of status from receipt to shipment
• Accurate and timely entry of complex customer purchase orders, including fresh lot and repair orders
• Work with Planning and Finance Teams to ensure product is ready and available in the expected lead times
• Tracking and expediting internal Contract Reviews and Order Acknowledgement/Acceptance
• Day to day administration of the Order Management Desk inbox and purchase order log in MS SharePoint
• Coordination of customer approvals required in support of Broker by Approval for COTS products
• Partnering with Program Management and LifeCycle Services teams to support customer reports and deliverables
• First line of support in interfacing with the customer for day-to-day issues, primary liaison between the customer and other internal departments
• Effectively communicate details of customer orders to various internal teams to ensure all requirements are met including but not limited to End User Statements, Broker by Approval, PO Amendments.
• Work closely with Program Management to ensure customer satisfaction and drive activities that support the customer
• Participate in customer conference calls and meetings, standing in for Program Mangers as required
• Escalation of issues to Program Management and Supervisor, Customer Services & Sr. LifeCycle Specialist
• Responsible for communicating any changes to contractual delivery dates and working with the customer to provide schedule relief as required.
• Attend internal meetings to mitigate possible risks to on-time delivery performance

What You Bring:

• Excellent organizational and interpersonal kills
• Be adaptable and comfortable in a fast-paced, dynamic work environment
• Ability to collaborate closely with a dynamic team in order to problem solve and improve processes
• Superior communication, decision making and teaming skills, and willing to go above and beyond for both internal and external customers.
• Highly motivated, ability to coordinate tasks across multiple groups/l sites
• Strong computer skills including MS-Office, MRP and CRM systems (SAP or Pivotal knowledge a benefit)
• Negotiating skills and abilities an asset – always aiming for “win-win”
• Understanding of International Traffic in Arms Regulations (ITAR) processes and associated export policies and restrictions
• Bachelor’s Degree or equivalent
• Experience in Order Management or related experience in customer service

Who We Are:

Our Values

Environmental, Social and Governance

At our world-class manufacturing and design facility in Ottawa, Ontario, we manufacture rugged products optimized for high-mix, high quality and small batch sizes typical of military requirements. Equipped with the latest assembly, cleaning, coating and inspection equipment, our operations are AS9100 and ISO-9001 certified and we comply with the highest standards of workmanship defined by IPC and J-STD specifications. All materials and processes are controlled by our enterprise-wide SAP and MES systems which offer full component traceability to individual products by serial number.

To learn more visit Ottawa, Ontario jobsnear.org Curtiss-Wright Defense Solutions (curtisswrightds.com)

#LI-LR

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. 

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

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