Customer Service Summer Student (Hybrid)

Position Snapshot

Business areas: Customer Service 

Job title: Customer Service Summer Student

Location: Brampton (Hybrid Role)

Position Summary

We are looking for a Customer Service Summer Student based at our Nestlé Brampton Location to join our Customer Service Operations teams from May to August 2025. This role will be responsible for being front line for our Nestlé Canada customers, building valuable relationships and continuing to earn their respect and trust by delivering best-in-class service.

A little bit about us 

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people. 

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,500+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of Changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

A day in the life of a Customer Service Summer Student 

A Customer Service Summer Student builds relationship with customers who either have a current Nestlé Ice Cream account or brings new accounts on board. They collaborate cross functionally with other departments; namely distribution, finance, route planning, and logistic operations while managing business relations and building trusting relationships with Nestlé’s customers. 

You will be working in one of the following areas:

• Customer Service: The front line for our customers, learning how to build valuable relationships and continuing to earn their respect and trust by delivering best-in-class service.
• Customer Solutions: Be responsible for maintaining the Customer database and for managing the end-to-end customer set-up including ‘selling in’ the benefits of the Nestlé Ice Cream program and qualifying a prospective customer for an Ice Cream freezer.

What will make you successful?

As the successful candidate, you are highly organised, assertive and a self- starter who has strong people skills with exceptional verbal communication skills. You are customer service driven, can inspire people around you and have a passion for our brands. You will also be:

• Currently enrolled in 2nd, 3rd, or 4th year undergraduate program in a business-related discipline.
• A result and detail-oriented professional with strong analytical skills.
• A pro-active thinker who can generate solutions to meet internal and external requirements.
• Superior in telephone manner with demonstrated customer service skills.
• Able to communicate and collaborate cross functionally with other departments.
• A skilled Problem Solver, to be able to manage missing shipments, accounting discrepancies.
• Comfortable working in a demanding, fast-paced, time-sensitive environment.
• Strong in computer proficiency (PowerPoint, Word, Excel).
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression. This really could be a move towards the exciting Customer Service career you have always wanted.

Benefits

• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

What you need to know

Applications close on March 6, 2025. We will be considering applicants as they apply, so please don’t delay in submitting your application. We will be considering applicants as they apply, so please don’t delay in submitting your application. 

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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