Customer Service Supervisor Galway

Job title:

Customer Service Supervisor Galway

Company

EZ Living Furniture

Job description

Customer Service Supervisor

The Company

EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 300 people.

We are delighted to announce that we are looking for

EZ Living Furniture is looking for a Customer Service Supervisor with a proven track record of managing a busy Customer Service environment. Ideal candidates must be problem solvers and those willing to go beyond the call of duty to assist our existing and new customers. You must be resourceful in assisting them through all available support channels – Web, Email and Phone. This very challenging and rewarding position involves dealing with the smooth running and further development of our expanding Customer Service Department.

Responsibilities

• Support the manager in leading a team of twenty customer service agents.
• The successful candidate will have a documented track record in driving change; and in significantly improving processes, and will know how to be effective in a fast paced environment.
• Managing high volume, queries predominantly via phone/e-mail from our customers around the country.
• Dealing with customer grievances according to company policies and procedures.
• Offering administration support to all retail outlets nationwide.
• Liaising with the logistics department to ensure a smooth home delivery service for all our customers.
• Ensuring our Customers receive an excellent Customer service experience at all stages, through the support of the department.

Job Requirements

The customer service position is a highly sensitive support role. Candidates applying for this position, must excel in the following:

• You must be a leader with proven experience in managing people and developing top-performing teams.
• Excellent communication and interpersonal skills.
• Patience and composure is a requisite at all times.
• Friendly personality and professional phone manner.
• Ability to prioritise your time in completing and delegating tasks as efficiently as possible.
• Proficient in Microsoft office (training will be provided on our in-house IT system).
• Extremely organised with great attention to detail is an essential part of this position.
• Ideal candidates will have a stable work history and experience working as a call center / customer service manager.
• You will hold your team accountable for upholding our brand values, standards and policies

WHY JOIN US: Look us up on Glassdoor- rated 4.6/5 read our reviews.

Up to 23 days holidays per year

Taxsaver public transport scheme

Fun, fast paced & high energy work environment

Culture of developing and promoting from within the company

Our Generous staff discounts

Our pension scheme

Our Bonus Scheme

Our Educational Support Scheme

Our Discounted corporate rate health care

Our free Employee Assistance Programme

Our wellbeing initiatives like our Bike to work scheme

Career Development Opportunities

Continuous professional development with dedicated training resources

Thank you for your interest in EZ Living Furniture. We look forward to receiving your application.

Expected salary

Location

Galway

Job date

Sat, 17 Feb 2024 23:22:56 GMT

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