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Position Title: Customer Solution Analyst
Position Type: Regular – Full-Time
Position Location: Toronto HQ ; Florenceville-Bristol, New Brunswick, Canada ; Oakbrook Terrace, Illinois, US.
Grade: Grade 04
Requisition ID: 30561
This position can be located at any one of our three corporate offices: Toronto, ON, Florenceville, NB or Oakbrook, IL.
SUMMARY:
Reporting to the North American Director of Customer Solutions, the Customer Solutions Analyst will have the critical responsibility to support customer satisfaction initiatives while transforming and elevating our Technology, and Ways of Working across the North American region.
The successful candidate will drive our continuous improvement initiatives that enhance McCain Foods competitiveness and ensure that we make doing business with McCain easy.
Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superb analytical capabilities, outstanding business insight, and excellent verbal and written communication skills. The ability to work independently within broad guidelines, function effectively under time constraints, with changing priorities and work on a number of initiatives simultaneously is a necessity.
This individual will collaborate with our Sales Operations, Customer Facing Supply Chain, E2E Network Operations, Supply Chain Excellence teams. This position will play a critical role during our S4 Hana upgrade in support of the creation of a robust roadmap and functionality requirements to maximize the value of this solution for Supply Chain.
ESSENTIAL DUTIES & RESPONSIBILITIES:
KEY QUALIFICATION & EXPERIENCES:
OTHER INFORMATION
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
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Job Family: Supply Chain & Logistics
Division: NA Supply Chain
Department: Customer Solutions NA
Location(s): CA – Canada : Ontario : Toronto jobsnear.orgjobsnear.org CA – Canada : New Brunswick : Florenceville-Bristol jobsnear.orgjobsnear.org US – United States of America : Illinois : Oakbrook Terrace
Company: McCain Foods (Canada)
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