Customer Solutions Manager, Customer Solutions Management

DESCRIPTION

As an Amazon Web Services (AWS) Customer Solutions Manager, you will be a critical partner to our customers, guiding them through their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams – including sales, support, solutions architecture, professional services, product, and engineering – work together effectively and efficiently to deliver successful outcomes for the customer.

You will leverage your experience in technology adoption and program management, to shepherd customers through the operational, educational, and governance aspects of their AWS cloud adoption. You will interface with customer and AWS leadership, driving collaboration across teams and translating strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, execution of accelerators, and Executive Business Reviews are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms, and contribute to the day-to-day management of their successful migration to AWS.

Successful candidates will have a strong technical background, excellent problem-solving abilities, be detail driven, and exemplary communication skills to engage with executives and project teams alike. You will be a peer leader, with the ability to gain stakeholder buy-in, negotiate, and lead teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation. You will also be expected to mentor and develop others, including participating in technical promotion assessments.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
• 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
• 5+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Ability to travel 25% to 35% as needed

PREFERRED QUALIFICATIONS

• Direct experience implementing AWS services.
• Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Strong listening skills; demonstrated ability to ask effective questions
• WS or other cloud certifications.
• PMP and/or SCRUM/Agile, SAFe certified.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

The base salary for this position ranges from $99,900/year up to $166,900/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

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