Customer Solutions Manager, Telecom, Telco Industry Business Unit

DESCRIPTION

About The Role

We are seeking a Customer Solutions Manager (CSM) to join our team to work with one or more of the largest Telecommunucations industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

OVERVIEW:

As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer’s business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer’s strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS.

Together with our customers, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.

Successful candidates are motivated by the customer’s long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.

Key job responsibilities

As a Customer Solutions Managers (CSMs), you will be accelerating your customer’s cloud adoption and driving value from investments in the cloud. You have ownership of customers’ cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit/ value realization for AWS customers.

For effective adoption of AWS, you will focus on driving customers’ people and operating model change. You ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization. You will work closely with customer stakeholders, to define their cloud’s business case, establish a vision / roadmap for their cloud program. You will be a customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.

For migration success, digital transformation and value realization, you will work backwards from the customers’ cloud business case and defines the customer’s cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success. You will define a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. You will partner with your customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale. You will work with your customers to establish the Cloud Leadership team and broader governance structures to effectively govern both your partnership with the customer, and the customer’s adoption of AWS.

BASIC QUALIFICATIONS

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor’s degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
• Knowledge of Telco processes, including order management, service activation and fulfilment
• Knowledge of BSS and OSS system transformation

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