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Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%.
Give everyone a better view.TM
The Role
As a Customer Success Engineer, you will provide best-in-class customer support while delivering highly technical solutions to our growing Enterprise customer base, ranging from Fortune 500 clients to government organizations. You will become a subject matter expert on Lakeside’s proprietary solution, SysTrack and SysTrack Cloud, and develop best practices for implementation, configuration, and optimization of the tool for our customers, partners and other internal staff. We’re looking for a relentless problem solver with a high aptitude for learning technical solutions who can build strong customer relationships that result in better product adoption and outcomes. This is an exciting opportunity to be the frontline expert for a highly technical product and intelligent customer base.
What You’ll Do
The core functions of this role include:
What You’ll Bring to Lakeside
The key requirements for this role include:
The following skills and experiences are a plus:
Additional Details
#LI-Remote #LI-LP1
Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. As we expand our DE&I reach, we are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy. If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.
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