Customer Success Manager

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family!

We are looking for a Customer Success Manager to work with our loyal customers. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You are the expert of the solutions Quadient Accounts Payable by Beanworks offers.

Your role in our future

• Guide new customer from start to finish
• Integrate various ERP systems with Quadient Accounts Payable by Beanworks
• Lead workflow call to understand the customers business processes and what their goals and processes will be with AP Automation
• Assist customers in implementing customer business processes with AP Automation
• Run the training meetings for all the products the customer signed up on
• Build and maintain value-rich relationships with customers
• Ensure fast time-to-value for new customers and drive product adoption
• Work cross-functionally with support and engineers to resolve customer issues
• Manage expansion of products/services in customer base
• Drive internal continuous improvement project

Your profile

• Bachelor’s degree ideally in technology, business administration or finance
• 1-2 years of customer success, account management and implementations experience
• Experience working for a SaaS company or a start-up would be considered an asset
• Basic knowledge of accounting
• You have passion for working with customers
• You have strong organizational and planning skills
• You possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure. English is mandatory, other languages will be considered an asset
• You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
• Apply effective listening skills to understand needs beyond the question of the customer
• Critical thinking and ability to resolve complex situations are key to the success in this role
• You are not a developer but you are able to discuss and give your input on technical issues, the same way you are able to explain technical issues to non-technical people

Here are the bonus points:

• You can speak French.
• You have experience with accounting software, such as Sage Intacct, Netsuite, QuickBooks, etc.
• You have knowledge of the software development cycle and basic computer troubleshooting.
• You have experience with support software (e.g., Freshdesk) and CRM (e.g., Salesforce).
• You hold a CPA designation.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

• This includes being an Affirmative Action Employer in the United States.

People. Connected.

Read Full Description