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POSITION OVERVIEW
A core part of the CX Operations team, the Customer Success Operations Leader will lead the identification, prioritization, and execution of strategic initiatives by working closely with Customer Success (CS) and other CX teams. The Customer Success Operations Leader will develop a deep understanding of business opportunities and challenges and collaborate with internal and external partners to implement and deliver results that increase business impact and improve the overall effectiveness of our Customer Success operations. This includes the adoption, growth, and retention of our Intelex core clients and any new product lines/businesses that we may acquire.
The ideal candidate is a leader who leads through influence, has depth of experience in Customer Success roles, and possesses a broad understanding of FBS (Fortive Business System).
Responsibilities and Deliverables
Organizational alignment
Qualifications
REQUIRED SKILLS & WORK TRAITS
Preferred skills & work traits
Technical competencies
Education
Other Requirements
Company Overview
With more than 1000 clients and one million users, Intelex Technologies ULC. is a global leader in Environmental, Health, Safety (EHS) and Quality management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canada’s most highly awarded and fastest-growing tech companies and has been named one of Canada’s Most Admired Corporate Culture, Best Managed Companies in Canada, one of the fastest growing companies in PROFIT Magazine, as well as one of the country’s top employers by Aon Hewitt and Best Small and Medium Employers. For more information, visit www.intelex.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!
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