Customer Success Specialist

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What We’ll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You’ll Bring:

• A university degree or equivalent combination of education and experience.
• Experience in credit industry is preferred. 
• Demonstrated project management and time management skills.
• Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers and internal teams.
• Passion for delivering exceptional customer service and driving customer success.
• Ability to effectively multitask and prioritize time-sensitive tasks in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational skills.
• A team player who is professional, positive, and has a can-do attitude.
• Advanced experience with Microsoft applications (MS Office – Word, Excel, PowerPoint).
• Intermediate to advance experience with additional applications including Adobe Acrobat, Teams, SharePoint, etc.
• Experience with Salesforce.com is preferred. 
• French proficiency is preferred.
• The incumbent must provide own transportation for local travel.

Impact You’ll Make:

Our company is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and building relationships with our customers (Internal & External), helping our clients achieve their goals. This position will coordinate all Client requests and will be the subject matter expert on all operational processes. You will work closely with our account team to ensure that our clients receive the highest level of service and support.

• Support the Account Team by being a key point of contact between internal and external stakeholders. 
• Track all customer activities and conversations. Implement regular cadence with the Account Team to ensure alignment of customer’s needs and next steps.
• Build and maintain strong customer relationships, develop a deep knowledge and understanding of requirements for this assigned customer(s).
• Maintain appropriate standards of communication and service to your customers in order to anticipate and meet their needs.
• Solve client problems and diffuse escalated matters. Engage respective cross-functional teams to coordinate resolution. Provide documentation of issues and root causes for future issue avoidance.
• Participate in project meetings to obtain a comprehensive understanding of deliverables and ensure all timelines are met.
• Experience with creating customer facing presentations and content
• Perform other related duties as assigned.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion’s Internal Job Title:

Specialist II, Sales Support

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