Customer Support Controller

Job title:

Customer Support Controller

Company

Vertiv

Job description

Job Description:POSITION SUMMARYTo successfully manage the Irish Service Departments reactive workload and operate the department in an efficient and professional manner, ensuring approved procedures are adhered too.RESPONSIBILITIES

• Dealing with customer’s; engineer’s & subcontractor’s telephone calls and emails in a polite and professional manner
• Raising all orders from service supply and requesting PO for services.
• Processing reported equipment ‘Breakdowns’. Validating contract cover and coordinating engineers to attend to progress an on-site fix where applicable. Raising and managing tasks on the scheduling system and call out systems as required with the help of the planner/scheduler team.
• Coordinating any reactive repair including scheduling CE and sourcing any parts, services. OEM (crash kit or via inventory / logistics) and non-OEM parts.
• Tracking all part orders from CSW and updating technical managers when all parts are ready to start job.

QUALIFICATIONS

• Several years of experience in customer support, customer service management, or a related field
• College degree
• Previous success in office management
• Ability to adapt to changing situations in a calm and professional manner.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Office desk work

TIME TRAVEL REQUIRED

• None

Expected salary

Location

Dublin

Job date

Thu, 10 Oct 2024 03:04:24 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.