Sheridan Ward Recruitment
Job title:
Customer Support Specialist
Company
Sheridan Ward Recruitment
Job description
Customer Support Specialist
Aylesbury
We are actively seeking to onboard a new addition to the customer support team. This role combines customer service and customer retention.
This role will be speaking to current customers who are at the end of contact with the business and planning and advising on continuing the relationship to retain the customers.
To suit this role you will need experience managing high call volumes with clients, a problem solving ability and an active listening approach.
If you are a confident and clear communicator who enjoys speaking with customers and ensuring they receive a faultless service this could be a fantastic role for you.
Previous contact center experience would be preferable working on a dialler system.
This role if based local would be 4 days WFH and 1 days in the office, or fully remote for the right applicants.
Duties for customer support specialist include:Handling retention and renewals calls
Data entry onto the system
Objection and problem solving
Dealing with queries and complaints
Sending a high volume of emailsBenefits for customer support specialist include:Hybrid working
25 days plus bank holiday
Expected salary
£23000 per year
Location
Aylesbury, Buckinghamshire
Job date
Sat, 26 Oct 2024 23:31:14 GMT
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