Data Center & Cloud Infrastructure Engineering Lead

ARE YOU READY to step up and take your technology expertise to the next level

There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it’s the diversity of our people that makes us stronger, smarter and more effective as a team.

We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

The Work:

Our client is a leading energy infrastructure company, known for operating natural gas and oil pipelines, along with power generation and storage facilities. The role of the “Data Center & Cloud Infrastructure Engineering Lead ” is pivotal in maintaining our reputation for world-class service and support. This position involves direct interface with clients and a significant contribution to our operational team, ensuring seamless support for a large and diverse user base.

Responsibilities

• Provide comprehensive technical and architectural support for data center and cloud technologies.
• Field help requests courteously, documenting essential user information and issue details.
• Prioritize and manage problems effectively, escalating as needed.
• Utilize diagnostic tools for efficient troubleshooting.
• Ensure thorough follow-up post-resolution, maintaining high service standards.
• Support diverse aspects of incident management and high-value services, focusing on customer experience.
• Contribute to the team’s diverse and inclusive culture, adapting to different challenges and interactions daily.

Basic Qualifications:

• Proficient in Hybrid Cloud Engineering and Data migration.
• Bachelor’s degree in computer science, Engineering, or a related field.
• 5+ years’ experience in Data Center Orchestration and provisioning.
• Service-oriented approach with excellent communication skills.
• Proficiency in troubleshooting.
• Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Clean driving license for necessary travel.
• Ability to work under pressure and adapt to new learning.
• Professional demeanor in client interactions.
• Proactive in seeking opportunities to enhance service delivery quality and consistency, escalating issues only when necessary.
• Knowledge of the ITIL Framework is essential.
• Travel Requirements: Frequent travel to data centers and field locations.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

Read Full Description