Job title:
Delivery Manager
Company
La Fosse
Job description
La Fosse is seeking an experienced and strategic Delivery Manager to enhance delivery and agile ways of working across a growing portfolio of projects and clients. This role offers a unique opportunity to transition into a consultative, advisory capacity with client stakeholders and guide cross-functional teams to deliver exceptional outcomes. You will oversee complex development and integration projects across our Academy and Solutions portfolio, tailoring solutions to meet client needs and ensuring high-quality delivery.With a background in agile delivery management and experience working with technical SMEs, you will leverage your technical and business expertise to shape delivery strategies and improve processes. With a background in agile delivery management and experience working with technical SMEs, you will leverage your technical and business expertise to shape delivery strategies and improve processes. Your excellent communication skills, natural collaboration and ability to influence and inspire teams will be key to success.As La Fosse scales, you will help shape our delivery function to provide a best-in-class, scalable, and repeatable client experience. You will work closely with internal leadership and clients, ensuring alignment with business goals and delivering valuable, end-user-focused outcomes. This is a chance to lead change, build a high-performing team, and drive the continued success of our growing client portfolio.Key Responsibilities: * Portfolio Delivery Management:
- Promote delivery excellence across a portfolio of clients, ensuring timely and high-quality execution from scoping to closure.
- Work closely with client stakeholders to understand their needs and translate these into actionable project plans that align with strategic objectives.
- Hands-on interaction and coaching across multiple projects, ensuring smooth delivery, focusing on high-impact initiatives and being the point of escalation.
- Team Leadership & Collaboration:
- Act as a lead and mentor cross-functional teams, providing guidance and support to ensure delivery teams meet their targets.
- Foster and promote a culture of collaboration, accountability, and outcome focus across the delivery teams.
- Guide teams in adopting best practices, ensuring they are motivated, focused, and delivering the best outcomes for our clients.
- Consultative & Advisory Leadership:
- Hands-on interaction with client stakeholders, consulting on improvement opportunities, effective prioritisation and handling escalations.
- Utilise your experience working in or alongside a consultancy or outsourcing provider to guide clients and internal teams through complex delivery challenges.
- Influence project direction and drive continuous improvement by providing insights into how to optimise processes and outcomes across the portfolio.
- Agile & Product Management Evangelist:
- Champion and drive the adoption of Agile, Scrum, and Product ways of working across the project delivery teams.
- Initiate and facilitate key Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives) to ensure team alignment and effective working methods.
- Act as an evangelist for Agile and Product ways of working both internally and across client projects, encouraging individuals, teams and client stakeholders to embrace continuous improvement and user-centric delivery.
- Stakeholder Management & Client Engagement:
- Build and maintain strong, strategic relationships with clients, acting as a trusted advisor for project delivery.
- Provide escalation clients with regular updates, ensuring transparency in progress, risks, and changes to project scope.
- Ensure projects align with client objectives and coach Lead Consultants to drive the necessary changes on projects to achieve the desired outcomes.
- Risk, Issue, and Change Management:
- Identify, manage, and mitigate risks throughout the project lifecycle, ensuring smooth transitions and minimising disruptions.
- Support Lead Consultants on projects to proactively adapt to changing client needs, adjusting resources, timelines, and scope as required.
- Lead change management initiatives to ensure clients and teams can adapt to project transitions effectively.
- Quality Assurance & Project Governance:
- Ensure that all deliverables meet La Fosse’s quality standards and align with client expectations.
- Oversee the implementation of project governance to ensure and enhance delivery excellence and consistency across projects.
- Track project performance against key metrics and SLAs, driving continuous improvement and excellence in delivery.
RequirementsKey Qualifications:
- 5+ years of experience in a delivery or product management role, ideally in technology consulting, development, integration, or transformation projects.
- Proven experience delivering complex development or integration projects, with the ability to manage multiple clients and projects simultaneously.
- Strong understanding of Agile, Scrum, and Product Management; certifications as a Scrum Master or Agile PM are a plus.
- A background in development solutions architecture or product management, in addition to delivery management, is highly desirable. The candidate should be able to lead both technical and non-technical teams.
- Ability to inspire and influence teams and clients without direct authority, driving success and client satisfaction.
- Experience in a consultative/advisory capacity, able to critique and improve project delivery processes.
- Knowledge of project management tools such as JIRA, ADO, Trello, Asana, or MS Project.
- Strong communication, leadership, and stakeholder management skills, focusing on delivering value and improving client outcomes.
What We Offer:
- The opportunity to help build and shape a best-in-class delivery function for a growing portfolio of clients.
- A dynamic, fast-paced environment where you’ll have the chance to work on complex, high-impact projects and drive real change for clients.
- Career growth and the chance to build and expand your team as the delivery function continues to scale.
- An opportunity to move into a more consultative/advisory role, influencing the future of project delivery across multiple clients.
If you are passionate about delivering successful software and transformation projects and have the experience to mentor and inspire delivery teams, we would love to hear from you.Benefits
- Competitive salary package
- We’re co-owned
- Hybrid working
- Discounted private and healthcare
- Individual and team incentives
- Intensive training programme developed to your personal requirements by our award-winning L&D team.
- Free gym membership, weekly massages, and hypnotherapy sessions.
- 4.6 Glassdoor rating (March 2023)
- One of the most highly awarded companies in the country!
If you’re ready to lead an innovative, growth-focused People function and have the expertise to shape La Fosse’s future as we scale, we’d love to hear from you. Let’s build something extraordinary together.
Expected salary
Location
London
Job date
Wed, 15 Jan 2025 23:21:57 GMT
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