Delivery Station Customer Service Associate

DESCRIPTION

At Amazon, our mission is to be Earth’s most customer

centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best in class

customer support as we expand our logistics products and services including improving how we fulfill and deliver customer ord ers . We’re making history and the good news is

that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and service s e very day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real tim e, hands on support to ensure our customers

receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the mos t accurate and up to date information about

their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in person, in addition to communicating via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing grammatically correct, concise, and accurate written responses to customer issues

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible Full Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation

Carry, lift, push and pull up to 49 pounds

Frequently push, pull, squat, bend and reach

Stand and walk during shifts lasting up to 12 hours

Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life

You’ll be based at one of our last

mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dis patched and delivered, you’ll be in contact with

our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a de liv ery, you’ll be informing our delivery

partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great ex perience every time without having to contact

Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll co nnect with our customers every day, using your

in depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Our mission is to be Earth’s most customer

centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive

team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal i s t o reduce customer effort every way we can,

helping them get the best results quickly and efficiently. We support our self service channels to offer expert insights into ou r customers’ most complex issues.

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer rete nti on. The CS team is always looking for ways

to make Amazon’s customer service even better, and we need excellent people to make that happen.

BASIC QUALIFICATIONS

High School or equivalent diploma

Previous experience in Customer Service

Ability to effectively prioritize work time to ensure efficiency

Experience with Windows Operating Systems and Microsoft Outlook

Familiarity with multiple web browsers, data base searching and instant messenger tools

PREFERRED QUALIFICATIONS

Bachelor Degree or equivalent work related experience

Proficiency in verbal and written communication skills

Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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