Director-Voice Services & Telecom

Description:

JOB PURPOSE:

Responsible for providing leadership and direction for service lines within the IS Technical Services teams. This position is responsible for the design, evaluation, project planning, implementation and support of Piedmont Healthcare infrastructure for the Voice service lines. Primary focus/responsibility is to direct and manage work and operations of the Network and Telecom Teams that provides services to every Piedmont Healthcare facility. Directs the Manager of Voice Services with the duties of managing the daily operations of the staff involved in providing administration of Cisco infrastructure including video conferencing, Cisco VOIP telecom systems, Cisco Contact Centers, cabling infrastructure, construction projects, etc., equipment and environments. Accountable to execute and deliver on strategy and metrics within span of control and provides input into strategy development as appropriate. Responsible for managing contracts with multiple vendors, life cycles of Infrastructure, Infrastructure applications, devices, requests for proposals, capacity, response time, Voice service up time, redundant backup designs, performance and quality.

Qualifications:

MINIMUM EDUCATION REQUIRED:

Bachelors degree from an accredited college or university with major course work in computer technology or science, business administration, or a closely related field is required.

MINIMUM EXPERIENCE REQUIRED:

Seven (7) years of IS Management experience including progressively responsible work experience providing computer-based support in the areas of telephony and voice services (LAN, WAN and wireless), switching cabling infrastructure, as well as leading and / or managing complex networks, large voice over IP networks, and large contact center technology. Five (5) years of management experience required.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

None.

ADDITIONAL QUALIFICATIONS:

Cisco certifications or a solid working knowledge and subject matter expertise in the areas that must be supported is required.

A leader who identifies opportunities for improved customer value and building collegial relationships to achieve outcomes.

Possesses qualities consistent with creativity, innovation, collaboration and critical thinking.

Ability to coach, mentor and empower staff; computer literate.

Ability to perform under stressful and changing circumstances and deadlines; ability to delegate responsibilities and assure they are rendered effectively.

Excellent and proven leadership, communication, facilitation, project management organizational and time management skills.

Certification in ITIL methodologies in preferred.

Masters Degree in an area listed above is preferred. Experience in a multi-facility healthcare environment is preferred.

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