EMEA Boarding and Maintenance Associate

Job title:

EMEA Boarding and Maintenance Associate

Company

JPMorgan Chase

Job description

Job Description:

This is a unique opportunity to form a part of a growing and diverse department that continues to drive change in the merchant acquiring field in Europe. We are therefore seeking a talented individual with ideally experience in a Merchant Services or an Online Payments environment, who has a strong acumen for strategic decision making and a passion for providing best in class client service.

As EMEA Boarding and Maintenance Associate in Client Service & Implementations team you will provide support in the keying of merchant set ups and maintenance requests. You will focus on the successful boarding, maintenance and ongoing servicing of both new and existing clients to the merchant acquiring and payment processing arm of J.P. Morgan Europe. Your daily duties will involve validating paperwork for completeness and accuracy, ensuring appropriate approvals process has taken place, ensuring strict adherence to business rules and the keying of changes into the centralized CRM system. Day to day you will interact with the EMEA Implementations, Support, Sales and Relationship Management teams as well as having interaction with colleagues in our UK and US based offices. Assignments will require the ability to coordinate and prioritize a number of tasks with exceptional attention to detail.

Job responsibilities

• Completes merchant setup and maintenance requests utilizing business rules and job aids to ensure agreed controls are in place to mitigate risks
• Reviews paperwork received for completeness and accuracy
• Validates work requests to ensure approval process has been followed by requestor
• Adds relevant changes into the centralized CRM system as per agreed SLA
• Liaises with the Account Management and Implementations Teams to close any information gaps
• Tracks error rate of work requests and report the same to management ensuring training gaps are discussed
• Highlights any improvements which may streamline the team’s processes and enhance the overall Customer Experience through the day to day management of work requests
• Supports ad hoc projects and initiatives as required

Required qualifications, capabilities, and skills

• Previous experience in the area of customer support
• Strong attention to detail
• Ability to multi-task and prioritize tasks
• Ability to effectively communicate both verbally and in writing with internal teams and to resolve queries in a timely manner
• Self-starter – takes ownership of work requests and drives through to resolution
• Basic analytical skills
• High level of experience with computer software systems including Excel, Word and Outlook

Preferred qualifications, capabilities, and skills

• Knowledge of e-commerce payments or financial industry
• Business administration or a related discipline qualification

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.

About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Expected salary

Location

Dublin

Job date

Wed, 28 Feb 2024 02:59:45 GMT

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