Employee Experience Coordinator – State Farm Stadium

POSITION: Employee Experience Coordinator

REPORTS TO: Training & Culture Manager

FLSA STATUS: Exempt

ASM Global

ASM Global is the world’s leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management. The company’s elite venue network spans five continents, with a portfolio of more than 300 of the world’s most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.

State Farm Stadium

Completed in August of 2006, State Farm Stadium has set the standard in multi-purpose NFL Facilities. The stadium is home to a variety of different events including Arizona Cardinals home games, the annual Fiesta Bowl, international soccer matches, motorsports, trade & consumer shows, and corporate & social functions.

Designed with a roll-out natural grass field and retractable roof, the first of its kind in North America, the stadium is capable of converting from a sports facility to a multi-functional event space allowing it to host numerous event types in air-conditioned comfort.

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Employee Experience Coordinator. The Employee Experience Coordinator is responsible for coordination of Employee Experience programs and training.

Essential Duties and Responsibilities

• Employee Experience Duties
• Facilitate PT Employee Experience Measurement/Data Collection
• Monitor Teammates@StateFarmStadium.com and respond to messages from Part-Time Employees
• Administer Employee Experience Surveys (Monthly and Annually)
• Compile Employee Experience reports summarizing takeaways/themes from the above
• Lead team of PT Employee Experience Ambassadors
• Coordinate Availability & Scheduling of Ambassadors
• Assist with Payroll processing for PT teammates
• Prepare equipment, supplies and paperwork for EEX staffed events
• Oversee Welcome Center & Reward Center
• Monitor inventory and make necessary purchases for upkeep
• Ensure areas are properly staffed and executed within the designated times per event
• Facilitate Employee Meal Program
• Coordinate with all partners to confirm numbers of meals needed and times of availability for all event days
• Ensure proper communication of meals to all partners and staff members
• Coordinate Top Flight Card Recognition program for PT Employees
• Collect Top Flight Cards from Drop Boxes and update points balances for the employees of all partners at State Farm Stadium
• Respond to Point Inquiries and Redemption Requests
• Prepare redeemed rewards/gifts for and coordinate getting them to the appropriate partner leaders for delivery to the employee
• Help with re-order of Cards, reward items, etc.
• Coordinate High-Flyers Quarterly Award
• Request nominations of Partner leaders
• Coordinate Photos to be taken of winners
• Order Certificates, gift cards
• Prepare gift bags for winners, distribute to partner leaders
• Guest Services Duties
• Work some GS staffed Events and support Guest Services staff on duty
• Assist with Secret Shopping items
• Preparation for Secret Shoppers
• Assist with outcomes following Secret Shopper reports
• Make list of people to give kudos/rewards to
• Training
• Assist with Training Communication prior to New Hire Orientations
• Prepare Training Needs
• Printing of all handouts, sign-in sheets
• Preparing cooler of water for staff working trainings
• Set up computer/PowerPoint and sound check all A/V equipment
• Prepare tour guide devices for new hire tour when applicable
• Willingness to assist with other duties as assigned

Supervisory Responsibilities

Assist with supervision of event staff as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

• 2-3 years of experience in Guest Services or customer services relations preferred.
• Bachelor’s Degree in related field preferred.
• Additional experience may be substituted for education
• Highly developed verbal, written and e-mail communication skills
• Excellent organizational skills, detail-oriented with ability to handle multiple assignments
• Knowledge of ABI or other timekeeping system strongly preferred
• Supervisory experience preferred

Skills and Abilities 

• Strong verbal and written communication skills
• Warm, positive and friendly personality
• Resilient, positive attitude
• Patient, able to remain professional in demeanor and communication when handling confrontational people
• Ability to remain upbeat and positive when performing large quantities of basic/administrative tasks
• Strong work ethic
• High capacity for empathy, cares about making others feel appreciated/respected
• Growth mindset, excited to learn and contribute in new ways as they grow in the role
• High emotional intelligence, ability to work well with others
• Familiar with or willing to learn setting up presentation equipment (i.e. laptop, projector, speakers)
• Interest in performing some public speaking/training preferred
• Basic skills with MS PowerPoint required, high skill level preferred
• Basic skills with Outlook, Excel
• Ability to work Monday through Friday most weeks
• Willingness to work some weekends, nights and holidays

Computer Skills 

To perform this job successfully, the individual should have some computer skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact- 623-433-7110.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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