Enrollment Services Officer (Registrar Unit)

Posting Number SF01892

Job Title Enrollment Services Officer (Registrar Unit)

Position Number 108747

FTE 1.00

FLSA Exempt

Position Type Professional Staff

Union PSA/NEA – Professional Staff Assoc

Pay Grade Level Grade Level: 10

Pay Grade Range Salary Range: $57,155 – $86,321

Status Calendar Year, Full-time, Permanent

Department Enrollment Svs.

Contact(s) 

Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu)

Contact Phone/Extension 

Contact Email 

Physical Demands 

Campus Location Kingston

Grant Funded No

Extension Contingency Notes 

Job Description Summary 

The search will remain open until the position has been filled. First consideration will be given to applications received by November 30, 2024. Applications received after November 30, 2024 may be reviewed depending on search progress and needs but are not guaranteed full consideration.

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BASIC FUNCTION:

Responsible for day-to-day operations in the Registrar area of Enrollment Services and the direct supervision of Enrollment Service Representatives and student employees. Carry out a full range of enrollment services activities. Additional responsibilities include, but are not limited to, student record and registration processes and functions.

Duties and ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:

Counsel students/parents and faculty/staff on enrollment services matters; advise them of procedures to be followed for students to register for courses, obtain financial assistance, determine eligibility, and pay bills.

Supervise and manage the activities of Enrollment Services Representatives (ESR) and student workers, both undergraduate and graduate.

Coordinate all aspects of our e-transcripts process (Parchment) including daily monitoring of student requests and manual processing as needed. Serve as functional lead for e-transcript upgrades and testing.

Coordinate the process of electronic loading and posting (manually if needed) of incoming student AP scores.

Evaluate student records information and documentation to determine student academic eligibility for club sports and other recognized student groups as needed.

Coordinate and direct the Graduation and Commencement processes with Registrar area ESR staff as needed to assist the academic colleges with graduation coding and provide the Office of Marketing and Communications with student names/statistics for commencement program and other promotional needs. Coordinate the printing and mailing of diplomas and certificates to all students.

In collaboration with the Senior Information Technologist/Lead Information Technologist, coordinate National Student Clearinghouse (NSC) enrollment submissions and degree verification files on our monthly schedule.

Coordinate NSC Verification research with assigned ESRs and complete that process in their absence.

Coordinate the Leave of Absence and Withdrawal processes with assigned ESRs and other ES Registrar staff as needed.

Work closely with the Call Center in resolving escalated issues. Serve as Phone Manager as needed for vacation and sick coverage.

Provide excellent customer service in the form of walk-ins, phone calls, emails, and Call Center management.

Assist with maintaining customer service within Enrollment Services. Assist the Management Team with ideas for improvements/enhancements of current/future Enrollment Services priorities and initiatives.

Participate in University programs such as Admission Open Houses, Welcome Days, Summer Orientation, and other University events.

OTHER DUTIES AND RESPONSIBILITIES:

Perform other duties as required.

LICENSES, TOOLS, AND EQUIPMENT:

Personal computers, printers, word processing, database management and spreadsheet software.

Required QualificationsREQUIRED:

1. Bachelor’s degree.

2. Minimum of two years of experience in an enrollment services office (i.e., bursar, financial aid, admission, registrar).

3. Demonstrated strong verbal and interpersonal communication skills.

4. Demonstrated proficiency in written communication skills.

5. Demonstrated ability to work with diverse groups/populations.

Preferred QualificationsPREFERRED:

1. Demonstrated supervisory experience working in a student records/registrar’s office in a higher education setting.

2. Demonstrated student administration software system experience (i.e., PeopleSoft).

3. Demonstrated familiarity with student transcript request procedures and the review of transcript content and determination/calculation of GPAs.

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ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES.

Environmental ConditionsThis position is not substantially exposed to adverse environmental conditions.

Posting Date 11/13/2024

Closing Date

Special Instructions to ApplicantsPlease attach the following 3 (PDF) documents to your online Employment Application:

(#1) Cover letter.

(#2) Resume.

(#3) Other Document – References – the names and contact information of three professional references. (Note: this document is required even though references may be listed on the application).

Quicklink for Postinghttps://jobs.uri.edu/postings/14302

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