EUD Service Reporting & Experience Analyst

Job title:

EUD Service Reporting & Experience Analyst

Company

Thames Valley Police

Job description

We are looking for a Service Reporting & Experience Analyst within our End User Device Team who will be responsible for monitoring and reporting the performance and experience of our End User Device Services to both Thames Valley Police and Hampshire & Isle of Wight Constabulary.This role will be pivotal in highlighting any patterns or trends within the service delivery along with understanding the experience for using end user devices within the forces. You will work very closely with the End User Device Team, wider ICT team and business users to understand where user experience could be improved by mapping out user journeys, highlighting opportunities for improvements and working with the End User Device Services Lead implement those improvements.You will hold responsibility for reporting on the services delivered through the End User Device Team ensuring KPI’s, SLA’s and XLA’s are reported on providing commentary to explain any patterns / trends, service disruption and any potential remediation advisory’s.We are looking for someone who has a real passion for providing a good user experience along with analytical and attention to detail.This is a new role to the forces so a great opportunity to help shape the experiences we provide to our forces allowing technology to support frontline policing.If you have any questions about the job please email Tracy Ryder onIf you are an ‘at risk’ member of staff, please apply directly to the At Risk Recruitment Mailbox with your REI form and do not submit your CV.Please attach a CV to apply for this roleAs part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.If you have any queries please contact the Recruitment Team at quoting reference 21108. We will endeavour to respond to your query as quickly as possible.Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.The closing date for enquiries and receipt of completed applications is Sunday 4th August 2024.Find out more about our roles .At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more .Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be .Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are .Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Expected salary

£36719 per year

Location

Southampton – Kidlington, Oxfordshire

Job date

Sun, 21 Jul 2024 02:51:39 GMT

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