Evening Housekeeping Manager

Job title:

Evening Housekeeping Manager

Company

Adare Manor

Job description

Here at Adare Manor, our vision is to create magical experiences that people will never forget. Our vision is Beyond Everything, and we are always looking for people who want to play their part in helping us write the next chapter of this magical story.Since reopening five years ago, our team’s efforts have been recognised again and again with numerous prestigious awards such as being named the No.1 Resort in the world in Condé Nast Traveler Readers’ Choice Award, Hotel of the Year at the Virtuoso ‘Best of the Best’ awards and being awarded the highly coveted ‘Five-Star’ rating by Forbes Travel Guide.As well as this, The Oak Room Restaurant was awarded its first Michelin star in 2020, an accolade it has maintained to this day whilst The Golf Course at Adare Manor was named as the host venue for the prestigious 2027 Ryder Cup.We are currently recruiting for an Evening Housekeeping Manager (Turndown)Job Summary: The Evening Housekeeping Manager (Turndown) is responsible for overseeing the evening housekeeping operations, ensuring the delivery of high-quality turndown service, and maintaining a clean, welcoming environment for guests. This role involves managing a team of housekeeping staff, coordinating with other departments, and addressing any guest needs related to housekeeping in the evening hours. The ideal candidate will have a keen eye for detail, strong leadership skills, and a commitment to excellence in guest service.Key Responsibilities: * Manage Evening Operations:

• Oversee evening housekeeping operations, including turndown service, public area cleanliness, and guest room maintenance.
• Ensure timely and accurate completion of all housekeeping tasks during evening hours.
• Conduct pre-shift briefings with the team to assign duties and communicate any special instructions.

Turndown Service Quality Control:

• Inspect guest rooms after turndown service to ensure they meet quality standards and provide a comfortable environment.
• Ensure consistency in the quality of linens, amenities, and room arrangements for an exceptional guest experience.
• Address any guest requests for additional evening services (e.g., extra towels, room refreshes).

Team Leadership and Development:

• Supervise, train, and motivate the evening housekeeping team to perform at their best.
• Conduct regular training on turndown service standards, housekeeping procedures, and guest interaction.
• Foster a positive work environment that promotes teamwork, respect, and high performance.

Guest Service and Satisfaction:

• Respond promptly to guest inquiries or complaints regarding evening housekeeping services.
• Work with other departments (e.g., Front Desk, Facilities) to ensure guest needs are met and special requests are fulfilled.
• Take immediate action to resolve issues and ensure guest satisfaction.

Supplies Management:

• Monitor evening stock levels of cleaning supplies, linens, and guest amenities, and communicate restocking needs.
• Ensure that all housekeeping carts are properly stocked and organized for efficient service.

Health and Safety Compliance:

• Maintain compliance with health, safety, and sanitation policies to ensure a clean and safe environment.
• Report any safety hazards or maintenance issues encountered during the evening shift to the appropriate department.

Requirements:

• High school diploma or equivalent; a degree or certification in hospitality or management is a plus.
• Strong organizational and communication skills.
• Ability to work evenings, weekends, and holidays.
• Strong attention to detail, guest-service oriented, and able to multitask effectively.
• Leadership experience, with a proven ability to motivate and manage a team.

Working Hours: Evening shifts, typically from 1:00 PM to 10:00 PM (may vary based on hotel policies).We offer an exceptional working environment, development opportunities that are beyond everything, state of the art equipment as well as very competitive rates of pay & benefits.#jobstan

Expected salary

Location

Adare, Co Limerick

Job date

Sun, 10 Nov 2024 23:33:08 GMT

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