Export Specialty Services Rep, Agri/Cotton

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

POSITION SUMMARY

Provide information and solutions to assist high profile customers in exporting specialized cargo, i.e. agriculture and cotton The representative will assist with handling phone calls and customer requests via email. Expediting all customer complex and simple issues by quickly resolving to reduce service failures or loss of business. The representative provides proactive communication to customers regarding situations which might impact their shipments or opportunities that could allow for additional business.

• Manage aspects of exporting agriculture/cotton cargo including, bookings, rates, and customer service to ensure that our customers receive the highest level of service.
• Ensure rates are available and on file either in TLI or Service Contract filing. Communicate country and commodity requirements to customers, and ensure compliance with US and Foreign country regulations.
• Expedite all customer issues with a sense of urgency to resolve quickly and reduce possible service failures. Troubleshoot and resolve issues for the customers, including temperature discrepancies, malfunctioning reefers, to ensure and maintain the integrity of the client’s cargo. Ensure communication is clear and detailed to limit delays or misunderstanding among parties.
• Liaison with Home Office, other CMA CGM agencies worldwide, as well as internal departments, to proactively ensure smooth transport of goods to final destination in a cost effective and timely manner.
• Create and maintain a strong rapport with accounts by personalizing each call or email to promote a Tier 1 level of customer service
• Tracking and tracing as required by customer to ensure cargo is moving. Submit third party invoicing as required by accounts. Supply forecasting reports to equipment to ensure availability. Reporting to internal departments regarding volumes and possible issues.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Basic Knowledge of CMA CGM organizational structure and services/network
• Basic Knowledge of the Transportation industry
• Strong knowledge of bookings, customer service, and/or documentation
• Basic understanding of CCA objectives & mission
• Exceptional customer service skills
• Interpersonal & communication skills (written & verbal)
• Ability to multitask and handle a fast paced working environment.
• Strong organization & time management abilities
• High level of analytical and problem solving abilities
• Must be proficient in Microsoft Office applications (Excel, Outlook, Word, etc).
• Possess a mindset that clearly recognizes the importance & sensitivity of our customers.
• Ability to work staggered hours as needed for departmental coverage
• Internal candidates are preferred to have a working knowledge with LARA, NOVA, iBook & Service Contracts.
• Does not hesitate to take on all issues, challenges and people; confronts and works through conflict professionally; not afraid to make decisions and tough actions, within their scope

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or GED required; Associate’s degree preferred.
• No experience required.
• Previous customer service experience preferred.

Come along on CMA CGM’s adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

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