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The Field Implementation Coach (FIC)- Proximity focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. The FIC will actively engage in ongoing face-to-face interactions with agents and team members to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities. Support and agent interactions will also be provided through computer/video and phone channels.
The FIC role is a remote proximity-based worker position which requires the selected candidate to work out of his/her home and to reside in or within 30 minutes of the Louisiana Coastal Sales Territory within six (6) months of his/her start date. The Coastal territory spans west of New Orleans, and includes the parishes south of Baton Rouge. Relocation benefits do not apply.
The ability to work extended hours is required of a selected candidate. Overnight travel will be required on an occasional basis. These requirements are subject to change based on business need. State Farm provides a tablet/computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage.
Field Implementation Coach:
Required Skills
Additional Details:
Competitive candidates will have the following:
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