Tokheim Service Group
Job title:
Field Service Area Controller (Dispatcher)
Company
Tokheim Service Group
Job description
About Us:TSG UK (part of TSG Group) provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK.Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance.Through our seven key business lines in TSG Retail, TSG Fleet, TSG Gas, TSG Wash, TSG Systems, TSG Technics and TSG Charge, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.Our UK business continues to grow and evolve and as a result of internal promotions we are looking to recruit a suitably experienced supervisor to work and lead our Logistics Administrative Team.We provide all employees with an introductory induction as well as role specific training. and there are always opportunities within the company to progress for those with the aptitude and enthusiasm to further their careers.Role Title: Field Service Area ControllerReporting to: Call Handler & Area Dispatch SupervisorPrincipal Objectives:
- Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers.
- Management of interventions until successful conclusion for customers.
- Provide and progress customer quotations for chargeable works outside of normal contracts.
Key Responsibilities:
- Call Handling (to receive and log into Database all service calls)
- Controlling and co-ordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements % and customer satisfaction.
- Updating customer databases
- Completion of daily/weekly and monthly reports
- Daily administration as directed by Call Handler & Area Dispatch Supervisor
- Log and, where applicable, deal with customer queries and complaints
- As per Health and Safety at Work Act 1974, Employee’s must also
- Take care of their own health and safety and that of others
- Co-operate with their employers
- Not interfere with anything provided in the interest of health and safety
Skills & Abilities Required (Essential):
- Previous experience in a customer service role
- Excellent communication skills (particularly verbal)
- Good organisational & time management skills
- Proven ability to multitask
- Successful working as part of a team
- Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
- Flexible working when required
Skills & Abilities Required (Desirable):
- Good understanding of IT and software packages
Additional· Once in position candidate to receive training in line with Health & Safety Law.Reasons to join us:
- Competitive Salary
- Free Parking
- Salary Sacrifice
- Health Benefits Package
- Life Assurance
As an equal opportunities employer, TSG is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TSGWe are a Disability Confident Employer and offer a guaranteed interview scheme for any disabled applicant who may wish to take up this offer, where they meet the minimum requirements for the role
Expected salary
Location
Longforgan, Perth and Kinross
Job date
Sat, 10 Aug 2024 22:51:14 GMT
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