Field Service Engineer II

Job title:

Field Service Engineer II

Company

Smiths Detection

Job description

SMITHS DETECTION MAKING THE WORLD A SAFER PLACEEvery minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globeLife At Smiths –

• Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
• Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
• Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
• International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business

Job DescriptionWe have an amazing opportunity right now to join our Service department based at the Northern Ireland, as a Field Service Engineer – II. This is a critical position where you troubleshoot, repair, install equipment at the customer sites with an opportunity to be able to cross trained on all products in the company products portfolio.We’re looking for someone with drive energy and strong self-motivation with an exceptional electromechanical and communication skills.Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the UK security clearance.Duties and Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s products.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours outside of Monday – Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Other details as required.

The Individual

• Equivalence achieved through comparative work and life experience is acceptable.
• Experience with mechanical and Air- conditioning Systems desirable
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
• Use of metrology and handheld tools
• Experience in troubleshooting, field repair or technical support activities centered on Electrical and Mechanical systems and equipment is desirable.
• Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.
• Self-motivated, proactive, reliable, and accountable individual
• Excellent customer service skills and the ability to handle stressful situations.
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.
• Possess solid communication skills, both oral and written and problem-solving skills.
• Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must have own credit card and be willing & able to travel at short notice.
• An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers.

To find out more about life at Smiths Detection check out our LinkedIn page https://www.linkedin.com/company/smiths-detection/life/c58d0d07-ffe6-4a79-aa69-062062454d6d/and follow our storyJoin us for a great career and competitive compensation & benefits whilst keeping the world a safer place.Diversity & InclusionWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( )or LinkedIn.#Smiths

Expected salary

Location

Ireland

Job date

Sun, 17 Mar 2024 02:08:48 GMT

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