AVR BE
Job title:
Field Service Engineer UK & ROI
Company
AVR BE
Job description
At AVR, we are building the future of potato farming! We manufacture machines for every stage of the potato cultivation: from planting bed preparation, planting and ridging to haulm topping, harvesting and storing.
With our team of more than 200 (inter)national colleagues and supported by our dealer network, we reach and support farmers all over the world.
At AVR, you will join a company with respect for the earth and the people we work with.
We are respectful, committed, reliable and we like to do things the AVR way.
Field Service Engineer UK & ROI
AVR is a rapidly growing family business with international ambitions. In the light of these ambitions, we are looking for a regional Field Service Specialist UK & ROI.
Responsabilities
- partnering up with dealers in the region supported by the AVR sales and service team, to promote best practice behaviours related to service
- Getting the dealer management, service management and all levels of the business team engaged in order to improve service growth, profitability and absorption through training and promoting service standard methodologies
- Promoting customer satisfaction, market share growth and retention by continuously driving toward a best-in-class dealer network
- Ensuring technical support within dealerships by promoting training requirements and providing outstanding service support for products sold
- Providing ealers with technical assistance and ensuring available technical resources are applied
- Assisting dealers with warranty and out-of-warranty concerns
- Ensuring Dealer Product Improvement Programs (PIP’s) are completed
- Quantifying and supervising emerging product concerns in the field and following-up on them to ensure proactive resolution in order to positively affect customer satisfaction. Syncing with AVR Service and AVR engineering.
- Managing and reporting dealer and customer interactions proactively as part of developing enhanced product support
- Supporting corporate and cealer events and farm shows
Qualifications
Bachelor’s Degree and five years of experience in dealer service operations and / or relevant agricultural or construction equipment experience
Knowledge of potato equipment is a big plus.
Willingness to travel
Benefits
Competitive salary (Actual salaries will vary and will be based on various factors, such as skill, experience, and qualification for the role)
This position is also eligible for a company vehicle
You can also apply for this role by clicking the Apply Button.
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MA Agriculture Limited
Registered Office: Mark Allen Group, St Jude’s Church, Dulwich Road, London, SE24 0PB
Registered in England No. 01381243
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Expected salary
Location
United Kingdom – Ireland
Job date
Thu, 01 Feb 2024 23:59:12 GMT
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