Food Service – Shift Supervisor

Job Title: Food Service Shift Supervisor

Department: Food Service

Reports To: Food Service Manager / Assistant Food Service Manager

FLSA Status: Nonexempt

Summary

This is a management-in-training position. The Food Service Shift Supervisor must have the necessary confidence, commitment, and motivation to move themselves towards success. Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher. Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Food Service Shift Supervisor should also be open to growth and expansion.

Essential Duties and Responsibilities

The Food Service Shift Supervisor will learn to assist with the management of the Food Service Department and coordinate the activities of other employees engaged in the ordering, processing, and selling of Food Service products. He or she maintains department standards while under the supervision of the Food Service Manager and/or Assistant Food Service Manager by performing the following duties (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Maintains shelf stock-orders and assures amounts of all orders to meet all customers’ needs.
• Maintains cleanliness of shelves, foods, stocking, and rotation of perishable stock.
• Engages and coaches Food Service Department employees in suggestive selling techniques.
• Ensures proper training on weighing, slicing, cutting, and serving of Food Service products.
• Trains employees on all opening and closing procedures.
• Documents all meetings/training and collects employee signatures as required.
• Assures consistency in Food Service Department policies and procedures by observing employee work habits and provides training/coaching in areas needing improvement.
• Helps manage costs by controlling shrink and theft.
• Maintains price integrity and proper weights and measures as mandated by California State Laws.
• Examines products bought for resale or received for storage. Helps breakdown and store products received.
• Assists in implementing and maintaining all marketing programs.
• Assures proper displaying and selling of all Food Service products to customers and advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage.
• Responsible for communication with the Food Service Manager & Store Director on all Food Service Department related issues.
• Responsible for communication with all Food Service Department employees including weekly communications such as the Weekly Bulletin and monthly Safety News.
• Listens to customers’ needs and obtains the products needed.
• Cuts, weighs, wraps/boxes, and tags products.
• Proper use of Food Service slicer required.
• Assists with the maintenance of inventory control especially for theft, shrink, & waste management.
• Assists with managing labor & supply costs.
• Responsible for using the tools provided by management to ensure the success of the department.
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Maintains a clean and sanitary work area at all times.
• Knows all cleaning chemicals authorized in the Food Service Department and understands proper usage.
• Trains all Food Service Department employees on proper use of cleaning chemicals.
• Follows the FIFOrotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product.
• Inspects food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards.
• Follows safety work standards and reports any safety hazards to Store Director.
• Learns to report on and investigate all accidents which occur in the Food Service Departments.
• Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations.
• Maintains the Food Service Department, including all cases, under current health codes and Bristol Farms standards on sanitation and cleanliness.
• May be required to work in other Food Service Departments such as the Café, Cheese, & Catering Departments.
• Follows & enforces policies set forth in the employee handbook at all times, especially on service standards and appearance.
• Availability requirements include; but are not limited to days, evenings, weekends, & holidays.
• At all times, meets and exceeds Bristol Farms standards of excellence in service, quality, cleanliness, appearance & leadership.

Supervisory Responsibilities

The Food Service Shift Supervisor is responsible to assist with the overall direction, coordination, and evaluation of the Food Service Department. He/she carries out supervisory responsibilities in accordance with Bristol Farms policies and all applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

Customer Service Skills

Food Service Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines. Going above and beyond encompasses attitudes, respect, and flexibility. Food Service Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); three to six months related experience and /or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation.

Knowledge of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.

Work Environment

While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate & occasionally loud.

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