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Job Title: Food Service Shift Supervisor
Department: Food Service
Reports To: Food Service Manager / Assistant Food Service Manager
FLSA Status: Nonexempt
Summary
This is a management-in-training position. The Food Service Shift Supervisor must have the necessary confidence, commitment, and motivation to move themselves towards success. Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher. Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Food Service Shift Supervisor should also be open to growth and expansion.
Essential Duties and Responsibilities
The Food Service Shift Supervisor will learn to assist with the management of the Food Service Department and coordinate the activities of other employees engaged in the ordering, processing, and selling of Food Service products. He or she maintains department standards while under the supervision of the Food Service Manager and/or Assistant Food Service Manager by performing the following duties (other duties may be assigned):
Supervisory Responsibilities
The Food Service Shift Supervisor is responsible to assist with the overall direction, coordination, and evaluation of the Food Service Department. He/she carries out supervisory responsibilities in accordance with Bristol Farms policies and all applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
Customer Service Skills
Food Service Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines. Going above and beyond encompasses attitudes, respect, and flexibility. Food Service Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
High School diploma or general education degree (GED); three to six months related experience and /or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills
Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation.
Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.
Work Environment
While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate & occasionally loud.
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