Fullstack Software Engineer II, Customer Success

Job Description:

Job Description Summary

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

The Customer Success Engineering team helps provide seamless support experience for Remitly customers. We help our global operations to support our customers’ experience in getting the help they need, whenever they need. As a member of the Customer Success Engineering team, you will be directly responsible for the customer and agent experience, and our customers’ frictionless access to Remitly agents.

As a Fullstack Software Engineer, you will build a new cutting-edge Customer Success platform to replace legacy CRM applications. This is a high-visibility role and perfect for someone passionate about making a significant impact and eager to take on responsibilities. You will be responsible for workflows that immediately impacts our customer and agent experience and will work in tandem with world class Product, UX, QA and other engineering teams.

You Will:

• Collaborate with product managers, designers, and backend engineers to understand requirements and translate them into scalable, high-quality software solutions.
• Design and implement responsive user interfaces that enhance usability and deliver a seamless user experience for internal and external Remitly Customers.
• Design and implement solutions for ambiguous and complex problems using multiple full stack technologies (TypeScript, React, Java/Kotlin, Go)
• Participate in code reviews, provide constructive feedback, and collaborate with team members to maintain code quality and standards.
• Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
• You will report to an Engineering Manager in Customer Success Technology team

You Have:

• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent work experience.
• 2+ years of experience in software engineering, with a focus on frontend development for web applications.
• Professional experience with one of the following programming languages: TypeScript, JavaScript, Kotlin, Java, Go.
• Understanding of RESTful APIs and asynchronous programming concepts
• Exposure to DevOps practices and CI/CD pipelines

Compensation Details. The starting base salary range for this position is $112,000-$140,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Three weeks vacation
• Health Benefits
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Life Insurance & Disability
• Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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