G-LOC Specialist (Ticket Handler) (f/m/d)

Job title:

G-LOC Specialist (Ticket Handler) (f/m/d)

Company

Endress+Hauser

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.What is the role about?As a G-LOC Specialist (Ticket Handler) you will become the heartbeat of our Global Logistics Operations Center (G-LOC) in Ireland. Serving as the nexus between various business realms, your pivotal role directly shapes our customer journey and experience.Which tasks will you perform?

• Efficiently manage and resolve logistics queries and concerns, while sharing lessons learned within the team
• Efficient management and timely resolution of all queries relating to the ‘Global Transportation Network delivery service’ through our internal ticket system
• Foster cross-functional communication with internal customers, creating and maintaining strong working relationships with colleagues in the Production Centers, Sales Centers and Logistics
• Build and leverage strong relationships with external parties who are key to the success of our operations – Customs and Trade Compliance, as well as external logistics partner and IT Service Provider
• Collaborate with the team to navigate and mitigate operational disruptions, such as IT outages and capacity challenges
• Monitor and coordinate all physical and IT flows (inbound, outbound, returns) through various TMS applications
• Provide Information of delivery date (IOD) or Proof of delivery (POD), as required
• Coordinate necessary shipping documents, including commercial invoices, AWB, customs, Safety Data sheets, and so on, as required
• Any other duties commensurate with your expertise and as directed by your manager in the development of the role and the Global Logistics Operations Center

What do we expect from you?

• Bachelor’s degree in business studies, preferably with a logistics focus, or experience in a freight forwarding agent with strong IT affinity. Any prior experience in customer service would also be beneficial
• Customer oriented focus with exceptional interpersonal skills for effective stakeholder communication
• Proficiency in spoken and written English; additional languages like German, Chinese, Polish, Russian, or French are advantageous
• Good communication and conflict resolution skills
• Proven problem-solving capabilities
• Enthusiasm for meticulous documentation (E.g., Work instructions, SOPs, SLAs)
• Familiarity with SAP (Module WM) or other Transport Management Systems is a plus
• Thrives in a team environment, excels under pressure
• Preferred training and certification in ADR, IMO, and IATA

What can you expect from us?

• We offer you a start-up character and at the same time the security of an internationally active, successful family business
• High culture diverse team, enhancing your multi-cultural expertise
• We attach great importance to the personal and professional development of our employees, such as trainings and continuing education in Logistics, Digitalization and Continuous Improvement

How do you apply?
To apply, please upload your documents on our career page. Due to Data Privacy Considerations, we cannot accept applications sent via email#LI-AS1

Expected salary

Location

Ireland

Job date

Wed, 31 Jul 2024 01:15:20 GMT

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