German Customer Service Rep – Remote

Job title:

German Customer Service Rep – Remote

Company

Collins McNicholas

Job description

Our client has an exciting opportunity for a German Speaking Customer Service Representative to join their team on a full-time, permanent basis. Our client is a world premier organisation for vacation ownership with resorts at destinations around the globe. The office is based in Cork but can be worked remote across Ireland or on a hybrid working model.Key Responsibilities:

• Be available to answer all inbound calls in a timely and efficient manner by maintaining a business-like manner at all times.
• Acknowledge and answer any written correspondence received from owners/members in a timely and efficient manner.
• Work as an advocate for the customer in resolving complaints and to educate them on the usage option of their vacation ownership products.
• To ensure that all contacts and interactions with owners and clients are properly documented and the resolutions to all issues are responded to and closed within a satisfactory period of time.
• Exercise good judgment when handling customer queries and requests.
• Translate documentation on an ‘ad-hoc’ basis.
• To help create an ongoing effort to improve the department through personal action and by contributing ideas to support and enhance our customer service programme.
• To become and independent associate and to be able to analyse problems and to formulate plans to overcome challenges, to get work done efficiently with a high degree of quality.
• To have demonstrated ability to communicate verbally and written in a positive encouraging manner with associates and managers.

Key Requirements:

• Fluent written and oral English and German
• An outgoing and people-oriented personality.
• Previous experience in a customer support function.
• Ability to function in a fast-paced environment handling multiple priorities simultaneously.
• Maintain computer systems knowledge.

For a confidential discussion and more information on the role, please contact Megan O’Doherty021-4911066

Expected salary

Location

Cork

Job date

Sat, 14 Dec 2024 23:01:19 GMT

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