The disciplinary manager for the role is Michael S
Your mission:
The Global Account Executive is accountable for both farming (up-sell and cross-sell) and delivery in a large client. You will be responsible for driving profitable growth from the account by:
Developing strategic relationships with decision makers and influencers in the customer’s organization
Creating and sharing sales success stories
Ensuring customer satisfaction through world class delivery
Your tasks will include:
The GAE develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
The GAE builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
The GAE identifies opportunities of growth in the account/s and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
You will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.
The GAE ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer/s an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
The GAE monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
He/she optimally utilizes the resources towards effective implementation of development and delivery plans
He/she showcases Wipro’s solutions as a strategic fit got the customer organisation through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.
Skills and experience:
At least 15 years of experience in managing big accounts in the IT professional services field
Experience in global service delivery models
Strong background in Application Services, Engineering services and infrastructure services preferred
Experience in handling customers in Telecom sector
Fluency in English. Fluency in Germany language preferred.
Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
Previous experience in managing 50+ million USD accounts/P&L Portfolios
Candidates with disability and appropriate suitability are in favor