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Global Network & Call Center Technologies Lead
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .
This position is based in Northbrook, Illinois. Hybrid work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in hybrid work are encouraged to apply.
Purpose:
We are seeking a visionary and technically skilled Global Network & Call Center Technologies Lead to oversee the design, transformation, and secure operation of our global network infrastructure and enterprise contact center technologies. This strategic leadership role will be responsible for delivering high-performance, scalable, and secure connectivity across all users, sites, and critical business functions, including manufacturing and research operations.
As the POD lead for global networking, this role will drive a major network transformation initiative and ensure that our architecture and operations align to our enterprise-wide Zero Trust strategy. The successful candidate will also lead innovation in call center technologies, applying AI, analytics, and automation to modernize and enhance global customer engagement capabilities.
Essential Job Responsibilities:
Network Leadership & Transformation
Call Center Technology & Innovation
Strategic & Cross-functional Leadership
Qualifications Required:
Preferred:
Working Environment:
At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Benefits:
Category TechX
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
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