Global Network Operations Senior Administrator

Global Network Operations Sr. Administrator jobsnear.org TELUS International 

General Description

The Senior Network Tier3 Operations Administrator is responsible for installation, maintenance and support of network and communication infrastructure to ensure the operation of global networks in order to provide performance and availability for its users, such as staff, customers and suppliers.

Main Responsibilities

As a member of global network operations projects team you are accountable for: enable, configure , deploy, troubleshoot and manage overall communication networks, ensuring the proper functioning of communications, act as senior level network team to other groups and regions, lead network project calls, fulfill and maintain security and confidentiality standards, implement preventive systems.

Acts as Tier 3 escalation on site and on call support within the internal IT Network Operations team for high severity issues, VIP service requests, in progress projects and vendors.

Accountable to lead global sustainment operations projects and technology initiatives: ensures activities and milestones of the project delegated to them are achieved in a timely manner, exercise of exemplary interactions to all internal and external counterparts

Comply with Change Management Process, To assist Network Managers on Change Management Technical Peer review

Provides Support to Global Security Audits acting as POC from Network Team within the Auditor Interviews and evidence asks.

Accountable to maintain our Software Compliance Strategy (IOS/PANOS) up to date, based on: 

a) Infosec identified vulnerabilities, recommendations b) Vendors identified bugs, issues, patches.

Collaborate with Engineering New Client Launches and new technology projects (deployment tasks), enabling new business and features

Perform other project related duties as requested by management, performs hardware and software maintenance on network devices/ services.

Specific Qualifications

• Hands on experience and Knowledge in Network Monitoring Tools such as Solarwinds (NPM, NCM, Netflow), PRTG, Netbrain Map creation and real time captures of network status 
• Hands on experience in managing Data and Voice networking equipment, including installation, configuration and maintenance
• Advanced in OSPF and BGP dynamic routing protocols and PBRs
• Strong knowledge in MPLS and VRF 
• Basic knowledge in QoS 
• Advanced skills in generating and analyzing packet captures (Wireshark, etc)
• Strong knowledge in NGFW, Firewall services including remote and site to site VPN
• Intermediate knowledge in Troubleshooting VoIP H 323 and SIP
• Proficient in creating Low and High level network diagrams
• Proficient in using MS Office or Google Suite
• Basic knowledge in managing WIFI Infrastructure, ISE, Wireless LAN Controllers, and CPI

Skills

• English Written and verbal communication skills.
• Problem-solving and decision-making skills.
• Excellent communication and interpersonal skills
• Ability to respond to External & Internal requests
• Faster adaptation to technology changes 
• Schedule Flexibility (including On Call Shift Rotation) 
• Capacity Planning and Organization 
• Time and project management skills

Education/Experience and Knowledge

• Bachelor in Systems, Computer Science or equivalent
• Network Certification Cisco CCNA (mandatory), CCNP (desirable)
• Palo Alto PCNSA (desirable)
• Meraki or alternative Wireless Certifications (desirable)
• 3 years of network administrator or equivalent IT operations role environment

Additional Job Description

The Senior Network Tier3 Operations Administrator is responsible for installation, maintenance and support of network and communication infrastructure to ensure the operation of global networks in order to provide performance and availability for its users, such as staff, customers and suppliers.